Guided by Expertise, Driven by Purpose

Oliven Labs is a human-centered research, design, and strategy agency focused on transforming healthcare from the inside out. With over 20 years of experience at the intersection of healthcare and UX, Oliven Labs helps organizations reimagine how care is delivered—from digital products and services to behind-the-scenes systems and operations.



As embedded partners, Oliven Labs works alongside health systems, payers, startups, and service providers to uncover critical insights and design solutions that improve experience, build trust, and scale effectively. This approach helps healthcare organizations stay ahead in a rapidly changing regulatory and technological environment—while staying grounded in the needs of the people they serve.

Case Study

Expanding reach and elevating the digital patient family experience through art and scientific research

Simplify and modernize childrenswi.org navigation with a focus on their mobile-first experience with over 75% of their traffic.

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Trusted by healthcare leaders

Brands We’ve Worked With

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Helping our clients win

A Proven Track Record of Success

Oliven Labs exists to make healthcare experiences more human—not just for patients but for everyone involved in care delivery—by reducing inefficiencies, improving productivity, and enhancing satisfaction at every touchpoint

3x
faster time-to-market
50%
reduction in development re-work
+200%
user engagement and satisfaction
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Oliven Articles

Patient Engagement

UX Experts Partner with Children’s Hospital Wisconsin to Release Four Articles Focusing on Closing Gaps in Patient Experience and Provider Engagement

New series of research articles explores digital experience gaps, follow-through challenges, and AI ethics in modern healthcare systems.

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Patient Engagement

Rethinking Post-Visit Care: A Human-Centered Approach to Patient Engagement

In our previous article, we discussed the importance of adherence and some potential strategies patients, providers, and other stakeholders can use to increase treatment follow-through. Here, we’ll take a closer look at post-visit engagement, a critical adherence strategy providers can use to build a trusting, empathetic relationship with patients, quickly flag adherence issues, and combat patient forgetfulness.

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Patient Engagement

The Follow-Through Problem: Why Patients Drop Off & How to Fix It

When patients seek medical advice, providers give it in good faith. Maybe they write a prescription, suggest an exercise plan, or refer the patient to a specialist. Ultimately, the provider expects the patient to follow their expert recommendation. So why do around 44% fail to do so? And why does it matter?

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