Static journey maps go stale fast, so healthcare organizations need living maps that connect to operational data, bring every stakeholder into one view and flag when patients need action, not just what frustrates them.
UnitedHealthcare shows that health plans can use AI to spot struggling members, give empowered staff the authority to fix the problem, and correct the root cause, and healthtech vendors should build products that deliver that same trust and Stars impact.
Most pharma digital spending isn't showing measurable value, and the fix is treating digital as an operating model change that serves physicians, patients, labs, payers and regulators at once, and ships fast.
As AI gives clinicians time back, health systems will win on how they use that time: automate the back office and put people where patients need them most, including better access to care.
Healthcare AI and data projects stall when teams skip agreeing on what their data means, so leaders should start from the decision, map definitions with experts, build in compliance and measure outcomes.
In our previous article, we discussed the importance of adherence and some potential strategies patients, providers, and other stakeholders can use to increase treatment follow-through. Here, we’ll take a closer look at post-visit engagement, a critical adherence strategy providers can use to build a trusting, empathetic relationship with patients, quickly flag adherence issues, and combat patient forgetfulness.
We believe AI in healthcare should reduce harm, not just add capability. Our manifesto is the framework for how we practice – a clear, ethical standard for how we design, use, and govern AI in every engagement.
When patients seek medical advice, providers give it in good faith. Maybe they write a prescription, suggest an exercise plan, or refer the patient to a specialist. Ultimately, the provider expects the patient to follow their expert recommendation. So why do around 44% fail to do so? And why does it matter?
New series of research articles explores digital experience gaps, follow-through challenges, and AI ethics in modern healthcare systems.
Artificial intelligence (AI) is new to healthcare and growing fast. The Food and Drug Administration (FDA) has approved over 1,000 AI-enabled medical devices that help clinicians accurately detect, diagnose, and treat disease. Despite today’s AI advancements and the growing need for mental health support, we lack tools designed to help treat mental health issues. What gives?
Mental illness is on the rise in the United States, yet finding help has never been harder. Over 50 million Americans experienced a mental illness, according to Mental Health America (MHA). In 2024, one in four adults with frequent mental distress couldn’t see a doctor due to cost, and about 8–10% of people don’t have insurance to cover mental health services. Of the 20% of youth (ages 12-17) who had at least one major depressive episode in the past year, less than half received treatment, and more than one-third found it unhelpful.
Medicare agents faced three major disruptions in 2025: drug formulary exclusions affecting 54 million beneficiaries, plan terminations impacting 2.3 million people, and 45+ hospital systems dropping insurers. Learn how proactive strategies can help retain clients amid industry volatility.
An updated overview of non-commissionable plans, why carriers are making unprecedented changes, and what you can do to protect your agents and clients.