Real Change Comes When We
Design For
People
Not Systems

Real change comes when we design for people not systems

Oliven Labs exists to make healthcare experiences more human— for everyone involved in care delivery. We help solve complex challenges with clear, human-centered solutions by reducing inefficiencies, improving productivity, and enhancing satisfaction at every touchpoint.

Our dedication to improving lives is rooted in three main pillars of service:

Research

A deep human centered research bench, backed by senior-level staff with an average of 20+ years of healthcare experience. With a robust foundation in both qualitative and quantitative research methods, we integrate ongoing research into the design process, resulting in better user satisfaction and increased engagement. This is what we love to do.

Capabilities

Target audience focus groups
Competitive analysis
Experience mapping
Process and procedure assessment
UX Audits
Top task expert evaluation
Usability and Performance goals

Design

Developing and implementing innovative design solutions that streamline operations while prioritizing human-centric (HX) experiences. We design clear, precise, and intuitive interactions.

Capabilities

UX Design + Performance
Service Design Method
Customer Research + Insights
Prioritiized actions plans + tactical approaches

Strategy

Focused strategies to accelerate market-changing ideas, and deliver impactful, meaningful insights that drive measurable change, while strengthening your team's support ecosystem with analytics, reporting, AI, development, and a range of options at your fingertips.

Capabilities

Strategy + Tactical workshops
Persona + Behavioral archetypes
UX assessment plan + Backlog
Future strategy + Gap analysis
Product validation + MVP definition
Design systems strategy
Skill assessment and Growth strategy

Challenge

Healthcare is in a tug-of-war between patient-centricity and operational efficiency, forcing everyone to navigate a labyrinth of hurdles:

Complexity

Pressure to quickly adapt and deploy innovations amidst rapidly changing regulations and technology, leaving a messy labyrinth of inefficient silos of solutions.

Scarcity

Of deep resources, process, and meaningful, human-centered solutions.

Disconnection

Fundamentally fragmented and disconnected from the humans these systems are meant to serve, leading to systems that lack user-centric expertise.

Oliven Lab’s Solution is in Our Embedded Partnership

Customized, human-centric design.

Developing and implementing innovative design solutions that streamline operations while prioritizing human-centric (HX) experiences.

Strategic network.

Strengthening your team’s support ecosystem with analytics, reporting, AI, development, and a range of options at your fingertips.

Leaving your team better than when we started

Empowered collaboration.

Elevating your team—however you need. Whether you need an extra set of eyes and hands to support your team or a leadership review and development effort, we can help. We meet you where you are, collaborating with your team to bridge the gap between vision and execution.

Depth and breadth.

A deep human centered research, design and strategy bench, backed by senior-level staff with an average of 20+ years of healthcare experience. A broad skill set to tackle each challenge with agility and robust solutions. This is what we love to do.

Helping our clients win

A Proven Track Record of Success

Oliven Labs exists to make healthcare experiences more human—not just for patients but for everyone involved in care delivery—by reducing inefficiencies, improving productivity, and enhancing satisfaction at every touchpoint

3x
faster time-to-market
+30%
customer retention
+200%
user engagement and satisfaction
100%
adherence to regulations
50%
reduction in development rework
100%
accessible to all people
+45%
user efficiency and productivity
2x
project revenue growth
pagerhealth logo
"Oliven Labs provided invaluable augmented product management support during a critical transition period. They seamlessly integrated with our product, engineering, and architecture teams, driving key initiatives forward while we hired a new team member. Leading research, organizing value drivers, user personas, and key features for a new product launch, comprehensive competitive analysis and GTM support were instrumental in shaping our strategy. Professional, proactive, and highly trusted, Jen ensured we maintained momentum and delivered results. I’m incredibly grateful for the support from Oliven Labs."

Rebecca Molesworth

VP, Product Management
Pager Health

ConnectureDRX logo
"Oliven Labs is more than a vendor, they have become true partners and friends we can rely on to deliver consistent, defensible, high quality work. From prototyping through product launch, I can count on a commitment to our needs and vision, high quality research, facilitated design sprints, high fidelity mockups, and effective design coordination with development teams., always willing to challenge us when needed, but reliably delivers at our most critical moments. They are super connectors, experts at listening and bringing an extensive network of support to the table, moving us much faster due to their recommendations. I would hire Olivan Labs again in a heartbeat."

Aaron Davis

Senior Product Manager
Connecture