Smarter decisions. Better outcomes. From insight to action.

Outcomes-led healthcare UX, design, product, and engineering for payers, health systems, healthtech, and life sciences. Powered by expert specialists, milestone-driven frameworks, and custom AI built to accelerate measurable results.
CX Journey Map

Humanizing Pediatric Care

Unlocking a new level of patient care through deep psychographic patient journey mapping and analysis for Orthopedic, Imaging, and Therapies.

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Analytics

A First-To-Market Intelligence Platform

Ground-up development of a revolutionary analytics tool that provides continuous plan monitoring and optimization for agents and seniors unlike anything in the industry.

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Compliance + Risk Management

From Large Scale Complexity to Clarity in 9 Months

Transforming industry-leading risk management software where many others failed—empowering thousands of healthcare workers, speeding deployment by 5x, and driving substantial revenue growth.

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Helping our clients win

A Proven Track Record of Success

A senior team of healthcare practitioners across payers, health systems, healthtech, and life sciences. Proven at Medicare Annual Enrollment scale, under FDA, HIPAA, CMS, and HITRUST governance, and measured against the outcomes payers, providers, and life sciences leaders care about.

$100M+
in client revenue impact delivered
1M+
healthcare members and patients served
96%
reduction in pediatric mental health waitlists
5-10X
faster delivery than internal teams
100%
client repeat engagement rate
100%
client recommendation rate
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Trusted by healthcare leaders

Brands We’ve Worked With

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Oliven Labs Articles

Patient Engagement

What Was She Feeling When She Gave Up? Elevating Patient, Clinician, and Member Stories in Healthcare Design

Healthcare has more data than ever, but few teams can answer why a patient gave up. Here’s how elevating patient, clinician and member stories closes that gap.

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Artificial Intelligence

Healthcare AI Is Fast. The Hard Part Is Getting It to Understand.

Healthcare AI and data projects stall when teams skip agreeing on what their data means, so leaders should start from the decision, map definitions with experts, build in compliance and measure outcomes.

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Health Insurance & Payers

Find the Member in Distress Before They Call You

UnitedHealthcare shows that health plans can use AI to spot struggling members, give empowered staff the authority to fix the problem, and correct the root cause, and healthtech vendors should build products that deliver that same trust and Stars impact.

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Frequently Asked Questions

What does Oliven Labs do?
Oliven Labs is the outcomes-led healthcare UX, design, product, and engineering studio. We partner with payers, healthtech, life sciences, and health systems to drive measurable HEDIS, Stars, member retention, patient experience, and decision intelligence performance.
Who does Oliven Labs work with?
Oliven Labs partners with payers, healthtech, life sciences, and health systems on the work that drives HEDIS, Stars, member retention, patient experience, and decision intelligence outcomes.
What does an Oliven Labs engagement look like?
Engagements start with a focused 4-week pilot to align on outcomes, scope, and team composition. From there, we move into a 6 to 12 month activation phase where a senior team of specialists embeds with internal teams to ship measurable outcomes. Specialists span UX, design, product, data, and engineering, matched to each engagement.
How fast can Oliven Labs deliver outcomes?
Oliven Labs delivers 5 to 10 times faster than internal teams. Speed comes from three things: a senior network of specialists who skip the ramp-up curve, milestone-driven frameworks that compress decision cycles, and custom AI products that accelerate research, journey mapping, and analytics work. All engagements show measurable outcomes within the 4-week pilot.