Jane Doe
UX Writer
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Case Study
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Case Study
UX Writer
UX Writer
Helping our clients win
Oliven Labs exists to make healthcare experiences more human—not just for patients but for everyone involved in care delivery—by reducing inefficiencies, improving productivity, and enhancing satisfaction at every touchpoint
Helping our clients win
Oliven Labs exists to make healthcare experiences more human—not just for patients but for everyone involved in care delivery—by reducing inefficiencies, improving productivity, and enhancing satisfaction at every touchpoint
Helping our clients win
Oliven Labs exists to make healthcare experiences more human—not just for patients but for everyone involved in care delivery—by reducing inefficiencies, improving productivity, and enhancing satisfaction at every touchpoint
Strategy
Identified based on comprehensive studies to discover behavior in relation to digital experience + information architecture for Children’s Wisconsin through 3 studies with 40 participant interviews, a survey with over 135 respondents, analytics and competitive assessment.
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Step
Identified based on comprehensive studies to discover behavior in relation to digital experience + information architecture for Children’s Wisconsin through 3 studies with 40 participant interviews, a survey with over 135 respondents, analytics and competitive assessment.
Step
Subtitle
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Jane Doe
UX Writer
Acme Studios
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Jane Doe
UX Writer
Acme Studios
A deep human centered research bench, backed by senior-level staff with an average of 20+ years of healthcare experience. With a robust foundation in both qualitative and quantitative research methods, we integrate ongoing research into the design process, resulting in better user satisfaction and increased engagement. This is what we love to do.
Target audience focus groups
Competitive analysis
Experience mapping
Process and procedure assessment
UX Audits
Top task expert evaluation
Usability and Performance goals
Developing and implementing innovative design solutions that streamline operations while prioritizing human-centric (HX) experiences.
UX Design + Performance
Service Design Method
Customer Research + Insights
Prioritiized actions plans + tactical approaches
Focused strategies to accelerate market-changing ideas, and deliver impactful, meaningful insights that drive measurable change, while strengthening your team's support ecosystem with analytics, reporting, AI, development, and a range of options at your fingertips.
Strategy + Tactical workshops
Persona + Behavioral archetypes
UX assessment plan + Backlog
Future strategy + Gap analysis
Product validation + MVP definition
Design systems strategy
Skill assessment and Growth strategy
New series of research articles explores digital experience gaps, follow-through challenges, and AI ethics in modern healthcare systems.
In our previous article, we discussed the importance of adherence and some potential strategies patients, providers, and other stakeholders can use to increase treatment follow-through. Here, we’ll take a closer look at post-visit engagement, a critical adherence strategy providers can use to build a trusting, empathetic relationship with patients, quickly flag adherence issues, and combat patient forgetfulness.
When patients seek medical advice, providers give it in good faith. Maybe they write a prescription, suggest an exercise plan, or refer the patient to a specialist. Ultimately, the provider expects the patient to follow their expert recommendation. So why do around 44% fail to do so? And why does it matter?