In 8 weeks, a unified provider directory was built that seamlessly connects providers, plans, and patients, unlocking entry into the health insurance market, improving network accuracy, and expanding patient access.
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Built a bridge across teams and stakeholders, dismantling silos, accelerating delivery, and enabling faster, unified decision-making.
Discovered the real needs of providers, staff, and families to craft simple, intuitive experiences for mobile and desktop.
Transformed fragmented data into real-time insights that power smarter, data-driven decisions.
Applied 20+ years of cross-industry healthcare experience to deliver innovative, high-precision solutions beyond traditional limits.
symplr provides enterprise healthcare operations software that streamlines complex administrative workflows across credentialing, workforce management, quality improvement, and compliance. With over 30 years of experience and deployments in 9 of 10 U.S. hospitals, symplr's unified platform helps healthcare organizations cut costs, reduce operational complexity, and free up staff time by consolidating dozens of point solutions into one AI-driven system.
“Kristine and team are incredible to work with and will continue to wow you. They were able to quickly onboard and embed themselves into our large corporation and worked well within a complex environment. They are passionate about their work, and it shows through their leadership. Their deliverables are impressive and high quality, and ranged from project management, research, UX, and UI.”
Jen Fox
Senior Director of User Experience
symplr
Healthcare organizations constrained by fragmented provider data and manual processes slow payments, increase risk, and undermine patient confidence. Patients struggled to find verified, quality care, turning provider data into a costly liability. The challenge: quickly design and launch a centralized, automated platform uniting hospitals, insurers, and patients around a single, real-time source of truth.
Tear down the barriers between hospitals, insurers, and patients.
$1 trillion in healthcare spending is lost annually due to fragmented, disconnected data
Disconnected data systems led to inaccuracies and inefficiencies, undermining operational effectiveness, compliance, and quality patient access.
Millions of provider-month disruptions occur annually due to compliance issues
Without compliant credentialing processes, patients are at risk without access to quality, verified care.
72% of healthcare execs say provider-plan integration blocks consumer solutions
Two systems, provider networks and health plans, had to work as one in symplr's first consumer-facing product.
Oliven Labs partnered closely with symplr to rapidly elevate the team’s capabilities, providing targeted education, leadership guidance, and hands-on support. Through deep expertise in health plans, payers, and human-centered design, Oliven Labs accelerated knowledge sharing and alignment, empowering the team to confidently own and execute the transformation from a hospital-only directory to a scalable, multi-market platform that integrates credentialing, EHR, and CRM data in real-time to improve access, ensure compliance, and unlock new revenue streams in only 8 weeks time.
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Rapidly upskilled symplr's team, building internal capability to confidently execute the platform transformation and own the solution long-term.
Establishing new consumer product patterns for mobile and desktop, rapid interactive prototyping, executing and meeting tight deadlines to create an elevated experience for a new market opportunity.
Applied established healthcare industry frameworks to research initiatives, creating a multiplier effect that accelerated innovation cycles and elevated delivery well beyond industry norms.
Unified cross-functional stakeholders around shared priorities, resolving competing objectives, securing alignment, and propelling high-stakes decisions that advanced delivery at pace.
Harnessed 20+ years of cross-sector healthcare experience, bridging payer systems, credentialing workflows, and consumer design to close knowledge gaps and strengthen team capability across the transformation.
Transformed a legacy provider directory into a market-differentiating, first-in-class consumer product for symplr, establishing scalable, consumer-grade product patterns for future offerings.
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Leveraging real-time data exchange across interoperable systems connected patient information seamlessly, improving care quality, reducing administrative friction, and ensuring compliance, highlighting the power of connected healthcare ecosystems.
Expanding a single-hospital directory into a multi-market platform delivered real-time personalization for patients and stakeholders, improving engagement, access, and operational efficiency.
Integrated credentialing, EHR, and CRM data enabled automatically verify provider credentials and quality standards, eliminating errors and bottlenecks, and ensuring patients consistently receive safe, qualified care.
Leveraging verified provider data, families could navigate care more efficiently, face less search friction, and complete scheduling faster, driving higher utilization and improving the overall patient experience.
In only 8 weeks, symplr’s unified, mobile-first provider platform transformed healthcare collaboration, connecting providers, health plans, and patients through one intelligent, interoperable network. The platform turned complex data from credentialing, EHR, and CRM systems into simple, clear insights that improved access, ensured compliance, and sparked market growth.
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