AI-powered patient and family journey mapping built specifically for health systems and hospitals. Oliven Labs maps the full patient experience across service lines, surfaces friction points, and identifies the opportunities that drive measurable access, satisfaction, and clinical outcomes.
Patient experience strategy purpose-built for pediatric specialty hospitals and family-serving health systems. Oliven Labs builds the family-centered patient experience that earns parent trust, supports care coordination, and drives pediatric clinical outcomes across orthopedic, imaging, therapies, and behavioral health service lines.
Mental and behavioral health access experience strategy that turns waitlists into walk-in care. Oliven Labs has cut pediatric mental health waitlists by 96% and doubled the number of children served — combining research-led strategy with experience innovation.
Patient experience strategy purpose-built for individual hospital service lines — orthopedic, imaging, therapies, mental and behavioral health, and pediatric specialties. Different service lines have different patients, different decisions, and different experiences. Oliven Labs builds the patient experience strategy that fits each.
Deep psychographic patient and family research that anchors patient experience strategy to real care-seeking behavior. Oliven Labs has shipped patient and family research across multiple pediatric service lines, behavioral health populations, and family-serving care contexts.
Patient experience measurement frameworks that connect strategy to outcomes — HCAHPS performance, patient and family satisfaction, access friction, clinical engagement, and care plan completion.
Our proprietary methodology turns fragmented patient touchpoints, mental health waitlists, and service line friction into integrated patient experiences that improve access, satisfaction, and clinical outcomes — with deep specialization in pediatric and behavioral health. We deliver through expert specialists, milestone-driven frameworks, and custom AI products built to accelerate outcomes.
Patient and family experiences built around the real moments of care — scheduling decisions, behavioral health access, post-visit engagement, and service line touchpoints — anchored to outcomes families and clinical teams can measure.
Patient behavior data, operational data, and patient satisfaction data unified into decision intelligence — surfacing access friction, behavioral health gaps, and patient journey opportunities the system can act on. AI-enabled synthesis amplifies human judgment.
An integrated team spanning UX strategy, patient and family research, behavioral health design, service design, and patient experience measurement — bridging the gap between patient experience strategy and the operational reality of delivering care.
50+ years of deep healthcare expertise across pediatric, behavioral health, and family-serving care environments — proven across pediatric specialty hospitals, behavioral health providers, academic medical centers, and family-centered health systems.
“Working with Oliven Labs has been a fantastic partnership. They meticulously planned and executed multiple complex studies, each with staff focus groups, survey deployment and analysis, and deep-dive family interviews that led to clarifying and impactful journey maps. The tremendous amount of high-quality work captured the emotional complexity families face before they even walk through our doors. That depth in storytelling gave our leadership the confidence we needed to move forward with action plans.
One of the doctors who reviewed the work even noted it was the best set of recommendations he'd seen in 18 years. Beyond the data, the Oliven Lab's team were seamless partners who felt like an extension of our own team. I would gladly recommend Oliven Labs to any organization looking for strategic experience insights.”
Jeremy White
Manager Experience Insights & Design
Children's Wisconsin
Unlocking a new level of patient care through deep psychographic patient journey mapping and analysis for Orthopedic, Imaging, and Therapies.
Expanding pediatric mental and behavioral health access across Wisconsin, cutting waitlists by 96% and doubling the number of children served through research-led walk-in clinics and digital innovation.
Transforming data into a powerful story proving how collective giving accelerates impact in children’s mental and behavioral health.