Build payer-facing products payers buy and their members trust.

End-to-end product strategy, UX, and engineering consulting for healthtech companies serving Medicare Advantage carriers, commercial health plans, FMOs, and payer-facing life sciences. Drive measurable HEDIS, Stars, and member retention performance for your payer customers — delivered on outcomes, not hours.

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1M+

Medicare beneficiaries served through platform built by Oliven Labs

$100M+

retention impact delivered through better Medicare and commercial health plan member experience

300%

faster revenue recovery than industry average through Oliven Labs process

40%

fewer roadmap assumptions

increase in customer-backed priorities

Our Expertise

Payer-facing product strategy

Product strategy purpose-built for healthtech companies selling to Medicare Advantage carriers, commercial health plans, FMOs, and payer-facing life sciences. Oliven Labs partners with healthtech product leaders to build payer-facing products that win in market — and drive Stars, HEDIS, and retention performance for the payers who buy them. See our first-to-market Medicare intelligence platform built for ConnectureDRX for an applied example.

Member experience for your payer customers

End-to-end member experience design for the products healthtech companies sell to payers. Oliven Labs builds the member-facing UX, mobile experiences, member services flows, and self-service tools that healthtech companies need to differentiate in the payer market and earn their buyers' members' trust — informed by our research on the patient follow-through problem.

HEDIS & Stars-aligned product design

Product design and engineering work that aligns healthtech offerings to HEDIS and Stars Rating performance — the metrics payers buy on. Oliven Labs treats quality measure performance as an integrated product problem, building member-facing surfaces and agent tools that close care gaps and improve quality scores for your payer customers — informed by our ongoing research on the Medicare era of disruption and navigating non-commissionable plans.

Payer portal & agent-facing platforms

Payer portal UX, agent-facing platforms, FMO tools, and intermediary-facing experiences. Built for usability, accessibility, and compliance — and for the healthtech companies whose products live inside payer ecosystems at Medicare intermediary and FMO scale, including the risk management platform we built for symplr.

Payer data integration & analytics

Healthcare data integration, claims data fluency, and member-level analytics built into payer-facing products. Oliven Labs has shipped at Medicare Annual Enrollment scale, processing tens of millions of data points and serving over 1 million end members through healthtech products sold to payers through engagements like our Active Analytics Medicare intelligence platform.

Payer go-to-market & compliance

CMS-compliant, HIPAA-compliant, WCAG 2.1 AA-accessible product architecture from day one. Healthtech companies need products that pass payer procurement on day one — not after a remediation cycle. Oliven Labs builds for that bar.

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Our Proprietary Methodology.

Our proprietary methodology turns healthtech product ambition into payer-ready products that drive measurable Stars, HEDIS, and retention performance for the payers who buy them. We deliver through expert specialists, milestone-driven frameworks, and custom AI products built to accelerate outcomes.

Customized, human-centric product experience.

Payer-facing products built around the specific decisions payer buyers, their agents, and their members need to make. Oliven Labs anchors product design to the outcomes payers care about — Stars, HEDIS, retention, NPS — not just feature parity with competitors.

Strategic data intelligence.

Member data, claims data, and HEDIS and Stars quality data unified into decision intelligence built into your product. AI-enabled synthesis, predictive analytics, and real-time data integration that make your healthtech product the one payers want to buy.

Empowered collaboration.

An integrated team spanning UX, member research, claims data engineering, analytics, product management, and engineering — bridging the gap between your product strategy and the operational reality of the payers who'll buy your product. End-to-end delivery from a single team.

Healthcare industry expertise.

50+ years of payer-side expertise across CMS-compliant, HIPAA-compliant, and WCAG 2.1 AA-accessible payer-facing products — proven across Medicare carriers, intermediaries, FMOs, and payer-facing diagnostics. We know what payers buy and what their members trust.

"Launching our new platform required a partner who could turn vision into reality. Choosing Oliven Labs was instrumental in achieving this goal. From our first brainstorming session in April 2024 to a successful pilot just six months later, their collaborative approach and technical expertise helped us successfully launch this new platform to support over one million beneficiaries by October 2025.
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Their flexibility and commitment were evident at every stage—especially as we made several unanticipated pivots along the way. They consistently delivered on time, on budget, and to specification, never losing sight of our shared objectives.

If you’re seeking partners who are not only skilled but genuinely invested in your success, I wholeheartedly recommend Oliven Labs."

Andrew Tutaj

President
ConnectureDRX

"Oliven Labs is more than a vendor, they have become true partners and friends we can rely on to deliver consistent, defensible, high quality work. From prototyping through product launch, I can count on a commitment to our needs and vision, high quality research, facilitated design sprints, high fidelity mockups, and effective design coordination with development teams., always willing to challenge us when needed, but reliably delivering at our most critical moments. They are super connectors, experts at listening and bringing an extensive network of support to the table, moving us much faster due to their recommendations. I would hire Olivan Labs again in a heartbeat."

Aaron Davis

Senior Product Manager
ConnectureDRX

Analytics

A First-To-Market Intelligence Platform

Ground-up development of a revolutionary analytics tool that provides continuous plan monitoring and optimization for agents and seniors unlike any product in the industry.

Predictive analytics

AI-Powered Municipal Return-to-Work

Transforming fragmented workflows for state-led municipalities into a predictive dashboard that cuts admin burden, delivers financial transparency, and accelerates first-responder recovery timelines.

Compliance + Risk Management

From Large-Scale Complexity to Clarity

Transforming industry-leading risk management software where many others failed—empowering thousands of healthcare workers, speeding deployment by 5x, and driving substantial revenue growth.

Frequently Asked Questions

How does Oliven Labs drive HEDIS gap closure?

Oliven Labs drives HEDIS gap closure through member experience redesign focused on the friction points keeping members from completing preventive screenings, well visits, medication adherence, and chronic care management. We pair behavioral research with multi-channel experience design and decision intelligence to compress the gap between outreach and member action.

How does Oliven Labs improve Medicare Stars ratings?

Star ratings improve when members complete the right care at the right time, recommend their plan, and stay enrolled. Oliven Labs partners with payers on the member experience moments that move CAHPS, HOS, HEDIS, and retention numbers, including onboarding, enrollment, care navigation, formulary changes, and renewal.

Which payer markets does Oliven Labs serve?

Oliven Labs partners with payers across Medicare Advantage, Medicaid managed care, commercial health plans, ACA marketplace plans, and payer-facing healthtech and diagnostics organizations. We work with carriers, FMOs, and the digital teams supporting them.

How long does a payer member experience engagement take?

Most engagements start with a focused 4-week pilot to align on the highest-impact member moments and the metrics they move. Activation typically runs 6 to 12 months with embedded specialists across UX, research, product, data, and engineering.