Process large volumes of qualitative input, stakeholder interviews, and operational data into structured themes and ranked opportunities. AI synthesis with human validation at every stage grounded in our research on the ethics and risks of AI in mental health care.
Living, dynamic journey maps that update as your business updates. Stakeholders explore segments, drill into opportunities, and compare future-state scenarios in real time — not in static PDFs. See our pediatric patient journey mapping for Children's Wisconsin for a deeper example.
Map distinct user journeys across patients, providers, payers, members, and internal commercial teams. Surface cross-cutting decisions and dependencies that align cross-functional execution including the access-friction work behind reducing pediatric mental health waitlists 96%.
Every opportunity surfaced through the journey map is sequenced by impact and feasibility, mapped to business drivers, and ready to seed your product roadmap. Insight to executable decision.
Model future-state scenarios across operational, technological, and strategic dimensions. Visualize trade-offs, dependencies, and outcomes for cross-functional decision support.
A shared operating system for engineering, design, analytics, business, and operational teams. Replaces fragmented inputs with a living source of truth that everyone trusts informed by our research on the patient follow-through problem.
Our proprietary methodology turns static journey mapping into a living, AI-powered platform that gives cross-functional healthcare teams a shared, dynamic foundation for decisions — from discovery through execution. Grounded in the Oliven Labs Manifesto on responsible AI in healthcare.
AI-powered interactive journey maps designed around real patient, provider, member, and stakeholder behavior — every touchpoint mapped to a specific decision a specific role needs to make.
AI-enabled research synthesis that translates qualitative input, operational data, and stakeholder interviews into a structured, ranked opportunity backlog — turning insight directly into roadmap-ready decisions.
A shared cross-functional operating system for engineering, design, analytics, and business teams, replacing fragmented inputs and stale PDFs with a living reference everyone trusts.
50+ years of deep healthcare expertise integrated into every journey we map — anchored in HIPAA-compliant data, regulated-environment design, and proven across payer, provider, and life sciences contexts.
“Working with Oliven Labs has been a fantastic partnership. They meticulously planned and executed multiple complex studies, each with staff focus groups, survey deployment and analysis, and deep-dive family interviews that led to clarifying and impactful journey maps. The tremendous amount of high-quality work captured the emotional complexity families face before they even walk through our doors. That depth in storytelling gave our leadership the confidence we needed to move forward with action plans.
One of the doctors who reviewed the work even noted it was the best set of recommendations he'd seen in 18 years. Beyond the data, the Oliven Lab's team were seamless partners who felt like an extension of our own team. I would gladly recommend Oliven Labs to any organization looking for strategic experience insights.”
Jeremy White
Manager Experience Insights & Design
Children's Wisconsin
Deep psychographic patient journey mapping across pediatric care service lines.
Journey-mapping-anchored mental health access expansion serving more children.
Proprietary AI-powered interactive CX journey map for a leading diagnostics provider.